The European Union has created a website to support consumers in filing their complaints about any dispute in which they are involved. In this context, Curali provides all the information so that you can exercise your right to complain to an official entity, third party and impartial to the process (“dispute resolution entity”) that will help you resolve the dispute in question.
So, if you are unsatisfied with the purchase of a product or service in our site, or with the solution we presented to solve the situation, you can access this official site https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=PT and expose your contestation.
Alternative dispute resolution is the possibility that all consumers have of appealing to official entities that help them to resolve a conflict before they open litigation in the courts.
As a general rule, the procedure is as follows: the customer asks an impartial third party to intervene as an intermediary between him and the merchant who is the subject of his complaint. The intermediary can suggest a solution to your complaint, impose a solution on both parties, or bring the parties together to find a solution.
You may know the concept of alternative dispute resolution by another name: ‘mediation’, ‘conciliation’, ‘arbitration’, or ‘competent commission in the field of consumer disputes’.
Alternative dispute resolution is usually less expensive, less formal, and faster than going to court.
Curali provides the websites of some of these entities that may help you present your arguments:
CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Centro de Arbitragem de Conflitos de Consumo de Lisboa
Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral
CIAB – Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)
CIMPAS – Centro de Informação, Mediação e Provedoria de Seguros